Terms and Conditions

Last Updated: [3/5/2025]

‍Welcome to WebixFix! By using our services, you agree to the following Terms and Conditions.
Please read them carefully before proceeding with any service request.

1. Definitions‍

• “Company”     / “We” / “Our” / “Us” refers to WebixFix.
• “Client”    / “You” refers to any individual or business using our services.
• “Service” refers to website fixes, security updates, performance optimization, and other website-related solutions provided by WebixFix.
• “Agreement” refers to these Terms and Conditions, which govern our services.

2. Scope of Services
‍
‍WebixFix provides professional website troubleshooting and repair services, including but not limited to:

• Fixing website downtime & loading issues
• Resolving security and malware-related issues.
• Optimizing website speed and performance.
• Repairing SSL certificate errors.
• Fixing e-commerce checkout issues.

3. Payment & Pricing
   
    a. Pricing Transparency:

• Service pricing is displayed on our website.
• “Starting at” prices indicate potential variations based on issue complexity.
• All payments must be made in advance before service begins.

    b. Accepted Payment Methods:

• Visa, Mastercard, American Express, Stripe.

    c. Refund Policy:

• “No Fix, No Charge” Guarantee. If we cannot fix your issue, we will issue a 100% refund.
• Refunds are not applicable if the issue is caused by external factors  (e.g., hosting issues, customer modifications).

4. Client Responsibilities
‍
To receive service, you agree to:

• Provide accurate website details (URL, login credentials if necessary).
• Refrain from making unauthorized changes during the fix process.
• Backup your website before requesting fixes (WebixFix is not responsible for data loss if no backup is available).

We do not provide support for illegal, fraudulent, or malicious websites.

5. Service Limitations & Liability

• While we aim for 100%issue resolution, some problems may require external assistance (hosting providers, third-party plugins, etc.).
• We are not responsible for downtime caused by external factors beyond our control.
• WebixFix will not be liable for indirect, incidental, or consequential damages resulting from website downtime, revenue loss, or missed business opportunities.

6. Confidentiality & Data Security
‍
We take data privacy seriously. By using our service, you acknowledge that:

• We do not store your login credentials beyond the duration of service.
• All website credentials provided will be used only for the purpose of the fix.
• We implement industry-standard security measures to protect your data.

WebixFix is not responsible for breaches caused by third-party vulnerabilities, weak passwords, or outdated website security.

7. Cancellations & Rescheduling

• You may request a cancellation before work has started for a full refund.
• If a service request is already in progress, cancellation may not be possible.
• If a service cannot be completed due to missing information from the client, we may reschedule or issue a partial refund.

8. Dispute Resolution
‍
    If a dispute arises:

• Contact our support team first at [Support Email].
• If no resolution is reached, disputes will be handled under [Your Business Location] jurisdiction.

9. Changes to Terms & Conditions
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We reserve the right to update these Terms and Conditions at any time. Clients will be notified of major changes via email or website updates.

10. Contact Information
‍
For any questions or concerns regarding these Terms and Conditions, contact us at:

• Email: [Your Support Email]
• Business Address: [Your Business Location]